Introduction
Third Wave Business Systems is an SAP Gold Partner based in New Jersey, USA. Established over 20yrs ago, they provide SAP Business One and a range of complementary add-ons, including their own portal solution, Versago, to SMEs nationwide. Third Wave is rightly proud of its business first approach, with a methodology that focuses on results for their customers, with the goal of developing long-term, mutually beneficial working relationships.
Challenges
As one of the leading SAP Business One partners in the USA, Third Wave was early into the marketplace offering SAP Business One Cloud. They had initially worked with another cloud hosting provider but had concerns about the performance of the platform, as well as the speed and responsiveness of their customer support, which led to a lack of confidence in their previous environment.
Solution
Third Wave Business Systems has now been working with Cloud4Partners for over five years, after researching the market to find an alternative hosting provider to ensure they achieved the best solution for their requirements. According to Michael Neuendorff, VP of Solutions & Services, “we wanted a platform based on AWS as, when we were in testing mode, AWS worked faster than other providers. The fact that the platform was on AWS was one of our initial requirements and we picked a partner after that. We felt that the Cloud4Partners’ team had the flexibility to provide what we were looking for – we needed our environment to be implemented a certain way and the C4P team was flexible and worked with us to meet our requirements.”
Michael says that when they tell a prospect that their cloud platform is on AWS, it gives them an implied level of comfort and confidence in their hosting environment, which makes it easier to onboard new customers.
Benefits
Cloud4Partners and Third Wave Business Systems have a solid and collaborative working relationship based on mutual trust. Cloud4Partners’ service means that Third Wave don’t have to manage their own hosting infrastructure, enabling them to concentrate on what they do best – providing the best possible ERP solutions based on SAP Business One to their customers, while comfortable in the knowledge that their cloud platform is highly secure, stable, and reliable. Third Wave has found Cloud4Partners’ service to be very flexible and appreciates our willingness to work with them in unusual situations to provide solutions for unique prospects and clients, as well as our customer support response and resolution times.
Michael says, “For the past five years, Third Wave has forged a strong partnership with Cloud4Partners on AWS. Throughout this collaborative journey, our customers and their users have enjoyed an impressive track record of nearly 100% uptime, exceptional performance, and a flawless security record without a single breach. When presenting AWS as the optimal platform for running SAP Business One to our clients and prospects, their confidence is unwavering. The consistent reliability and high value proposition have made the choice of AWS an unequivocally favourable one for their business needs.”