Our team of highly qualified and certified professionals is available to resolve issues quickly and efficiently, and our goal is to achieve the highest level of customer satisfaction.
Our customers are the heart of our business, and we pride ourselves on the level of customer support we provide. Our friendly and highly qualified team aims to resolve any issues that arise as quickly as possible with the minimum of impact on customers’ operations. We operate to strict service level agreements and are proud of our excellent customer retention record. We continuously monitor our feedback ratings in our effort for ongoing improvement and customer satisfaction.
Our customer support team is available from 8am to 10pm Monday to Friday (UK time), although extended hours are available by negotiation. Our support portal is available 24-7 for customers to raise tickets and view their progress. We also offer a knowledge base, which provides a self-service library of frequently asked questions, documentation and best practices.
Being an SAP Gold Partner ourselves, we are in a unique position as a cloud-hosting partner. We have our own team of SAP-certified functional and technical consultants who are available for ad-hoc project work if you are unable to devote your own resources to a project, or if you don’t have in-house expertise in particular aspects that your customers might need. Our team is available at an exclusive discounted rate for Cloud4Partners’ customers for SAP-related projects. We are also able to offer ad-hoc project work on other complementary technologies, such as Boyum, BPA Platform, Sharperlight and Crystal report writing at a preferential rate, if required.
We can advise on any issues with SAP Business One if your customers need further support in this area. Our consultants are extremely experienced with SAP HANA, as well as Microsoft SQL, and we can offer this knowledge to help you, and your customers, when required. Integrity is one of our core values and we will only get involved with your customers if we are specifically requested by you, ensuring no conflict of interest.
I work with SAP partners around the world to help them offer cloud solutions to their SAP customers. Please contact me if you have any questions and I'll be happy to help you.
I work with SAP partners to understand their challenges, and help to deliver a competitive advantage and improve cash flow for each partner. By utilising our SAP hosting solutions, we can help you build your recurring revenues. Please contact me to find out more.
My passions are technology and innovation, and helping companies to maximise their use of these to achieve their goals. I set up Cloud4Partners to help make cloud technology more accessible to SAP partners around the world, supported by a highly qualified team with both SAP and AWS accreditations. Please let me know if you would like to find out how we can help you.