The Cloud4Partners™ Experience

Our goal is to make working with Cloud4Partners™ as easy as possible and we pride ourselves on our integrity and honesty. All partners will be allocated a dedicated account manager who will be your main point of contact and will work with you to understand your specific requirements and business objectives.

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Certified Expertise

Every SAP Business One Cloud system is designed and built by certified engineers with both AWS and SAP Business One skills. We have in-house technicians and functional consultants available to assist with the design; certified SAP Business One consultants can be brought into the design phase, if required, to work with your team of consultants to ensure the build is exactly what the customer and the partner requires.

SAP Business One Cloud runs on the Cloud4Partners™ Platform within the industry standard framework (Microsoft RDS) to provide resilience if internet connection is temporarily lost. Access to the SAP Business One Cloud system is via browser or mobile device from anywhere in the world with an internet connection. The Cloud4Partners™ Platform is built and hosted within Amazon’s global AWS cloud, by certified AWS engineers.


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Enterprise Security

The AWS cloud service features a two-tier network security: the first provided by a DMZ with perimeter firewall (restricting access to https); the second provided by an intermediate firewall to separate and further protect the private tier from the front-of-house DMZ. If more technical information is required, you can always speak to a member of our helpful team.

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Our Three Pillars

Security, stability and scalability are the three pillars that underpin the Cloud4Partners’ ethos.

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Security


Security is of the utmost importance to Cloud4Partners, which is why we chose AWS to provide you with the very best security features available from a cloud hosting provider.

Our Service Units are architected in a two-tier arrangement to provide double firewall isolation for your servers, and we use multi-factor authentication (MFA) and world-class antivirus software to ensure the protection of your solution.

 

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Stability


A stable platform for your ERP solution is essential and we consider this to be of vital importance as part of our partnership.


This is one of the main reasons we partner with AWS, the market leading cloud hosting provider. 99.995% EC2 instance uptime from AWS ensures maximum reliability and availability of your customers’ ERP solutions.

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Scalability


Equally important is the scalability of the solution, providing your customers with the flexibility to grow as a business.


Increasing compute or capacity takes only a few minutes from processed order to utilising the new functionality. This means that customers only pay for resources they need.



Three Pillars

Customer Support 

Our mission is to ensure that every cloud deployment on the Cloud4Partners’ platform is as secure as possible to prevent security breaches; as stable as possible so that customers don’t lose access to their essential business systems, and scalable so that as customer needs change, their cloud computing requirements can adapt and change with them, providing the best value for money and ensuring that they don’t pay for resources they don’t need.

Wrapped around our three pillars is our highly regarded support service. We are here to support you, and your customers, when you need it. Every member of our team is very customer focused to ensure you always get the best possible service.

Onboarding with Cloud4Partners™


Joining the Cloud4Partners™ family is easy, and we pride ourselves on our friendliness, integrity and honesty. From initial discussions to the go-live of your customer’s SAP cloud system, we aim to make the process as quick and seamless as possible.


 

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Allocation of dedicated partner account manager

The first step in the process is the allocation of a dedicated partner account manager, who will be your main point of contact and ensure that your project progresses smoothly. Your project will also be supported within the Cloud4Partners’ team by our project managers and technical staff.

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Discussion of specific project requirements

Your partner account manager, project manager and technical staff will join a meeting with you, and your customer, if necessary, to discuss the scope and requirements of the project.

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Recommend appropriate build specs

After detailed discussions have taken place, your account manager will recommend appropriate build specs for your customer’s SAP cloud environment, based on the complexity of the project, to ensure the best fit for their requirements.

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Build environment and agree launch date

Once your customer has decided to go ahead with the build of their cloud environment, it will be built to their requirements by our highly qualified technical team.

This should not take longer than one full working week.

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Deployment and ongoing monitoring and support

The Cloud4Partners’ platform is monitored round the clock by industry standard systems and monitoring tools, alerting support staff to anything out of the ordinary. Our support team is available between 8am – 10pm Monday to Friday (UK time) and our Service Desk portal is available 24-7 for customers to raise support tickets. We also offer a knowledge base of guides and frequently asked questions, which is accessible through the Service Desk.

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To find out more, please contact us


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Talk to an Expert

Adam

Adam Walker - Solutions Advisor

Cloud4Partners

I work with SAP partners to understand their challenges, and help to deliver a competitive advantage and improve cash flow for each partner.  By utilising our SAP hosting solutions, we can help you build your recurring revenues.  Please contact me to find out more.

Darren

Darren Crawley - Partner Account Manager

Cloud4Partners

I work with SAP partners around the world to help them offer cloud solutions to their SAP customers.  Please contact me if you have any questions and I'll be happy to help you.

Stuart W

Stuart Wilson - CEO

Cloud4Partners

My passions are technology and innovation, and helping companies to maximise their use of these to achieve their goals.  I set up Cloud4Partners to help make cloud technology more accessible to  SAP partners around the world, supported by a highly qualified team with both SAP and AWS accreditations.  Please let me know if you would like to find out how we can help you.