Background
LAKE has been established for over thirty years, initially as a supplier of financial management solutions, and has been an SAP Business One partner for the last ten years. As a family-run business, LAKE concentrates on deploying and supporting SAP Business One to UK businesses in the manufacturing, wholesale, and distribution sectors.
Challenges
LAKE had been experiencing increasing demand from their customers for cloud-hosted SAP Business One. This led them to evaluate potential partners who could support them in offering SAP Business One in the cloud to their customers.
Solution
LAKE was one of Cloud4Partners’ first partner customers. The relationship between the two companies began when LAKE was looking for a highly secure and stable cloud platform to host their SAP Business One customers. The team at LAKE particularly liked the fact that Cloud4Partners’ cloud platform is built on AWS as it gives their customers reassurance that the platform is stable and secure.
Benefits
Cloud4Partners and LAKE have been working together for more than eight years and have a very close working relationship. LAKE has experienced several benefits from working with Cloud4Partners, including leveraging Cloud4Partners’ technical expertise in SAP HANA and SUSE Linux to support their customers. Cloud4Partners Account Managers work closely with the team at LAKE to work out exactly what their customers require in terms of cloud computing resources, allowing the LAKE team to concentrate on their core strength of selling and supporting SAP Business One.
LAKE has found customer support to be excellent, and Ed Bentley, General Manager, says “Cloud4Partners’ response times are very good, and it feels like passing a ticket on to a member of our team rather than a different company. It makes it very easy to support our customers.”
One of the biggest benefits to LAKE is the Cloud4Partners’ platform being built on AWS, which makes it very easy to convey the benefits of cloud technology to customers as it is such a trusted platform. Ed says, “AWS offers credibility, and we know that it’s highly secure, stable, and reliable. It’s globally recognised so people feel comfortable with it, and it’s very highly regarded. Cloud4Partners is a great partner to work with. They feel like a natural extension of our team.”